Collection and use of data
Our website may collect personal data under any of the following instances: a) when a visitor requests or finalizes a booking for the provision of our services; b) when a visitor proceeds with any of the available payment methods for her booking; c) when a visitor/user registers in any of the available applications e.g. newsletter application; d) when the visitor/user enters promotional/advertising actions; e) when using the site’s environment and applications to communicate with Upper Travel. The main personal data that can be collected with the consent of the visitor/user is the following: name-surname-email-phone-address-postal code-city-country-occupation-age-booking details-destinations-payment methods and bankdetails. At the same time, other types of personal data of the visitor/user may be collected, stored and used, including information relating to his computer and his visits, and Activity, on this site or in related applications, including its own IP address, geographic location, type and version of its navigator, operating system, referral source, duration of his visit, the pages read out and the navigation pathways on the site or related applications.
The data collected shall be used for the following purposes:
(a) The successful processing of bookings and payments by Upper Travel for the provision of its services;
(b) The management of the website and its applications and functions;
(c) To personalize the website and its applications for the user;
(d) If the consent of the user is provided, updates, notices, promotional material and, in general, news about the activities of Upper Travel may be sent to him. In such a case, the user will at any time have the opportunity to inform the website that he no longer wishes to receive such updates.
(e) For the website to administer queries and communications from users of the website or its applications, as well as to maintain the website as well as its applications safe.
(f) Finally, data collected may be processed for statistical purposes, interpretation of traffic, visitor origin and public preferences, etc. Such processing shall be carried out only on a depersonalization basis of statistical nature, in such a way that it is no longer possible to identify by any such information a particular natural person.
Recipients of data
Upper Travel does not disclose your data in any way and will not transfer or disclose in any way your personal data and information to third parties, commercial or business partners, without the prior Information and consent, except in the cases mentioned herein.
Part of the personal data of users/visitors may be transmitted to third-party companies, which provide Upper Travel with services necessary for its operations, such as payment providers and banks, communication services etc. and act on our behalf, to the extent absolutely necessary for conducting our operations. These companies will take the same measures to protect personal data with our company and process the data only in the context of our explicit and written orders. We always control our partners ensure that they take the same measures of protection of personal data with our company during the relevant processing which can be implemented only in the context of our explicit and written mandate.
Upper Travel may communicate such data to the public authorities in the context of compliance with legal obligations. Also, the company may be forced to disclose your data by a binding order of public authorities or law enforcement authorities or in compliance with a court order or equivalent binding act.
The data shall be kept for as long as is necessary to fulfill the purpose of the processing and in any case for a maximum period of five (5) years, unless a different time of compliance is imposed by the applicable legislation.
Data regarding your inquiries and communications will be retained for as long as is necessary to fulfil your requests and not more than one (1) year.
The data regarding your subscription to a newsletter will be retained until we receive a request to deactivate your registration.
Data relating to your booking information and payment details will be retained for a period of two (2) years, except if exceptional circumstances such as disputes arise.
Cookies are small text files that are placed on your computer by the websites you visit. They are widely used to make websites functional or to operate more efficiently, as well as to provide information to the owners of websites. They allow us to give you the best possible browsing experience and have a way to understand how you use it. Some cookies have already been set.
You can delete and block cookies, but parts of our website will not work without them. By using our website you accept the use of these cookies.
Types of cookies we use
Like most major websites, the website https://upper.travel uses session cookies and persistent cookies. Neither session cookies nor persistent cookies collect personally identifiable information.
We use session cookies, which only last for your visit to the website and are deleted when you close your browser. These simply allow us to distinguish that the same person moves from page to page.
We use certain permanent cookies. These remain on your computer after you have visited our website, which means that our website can remember your settings when you revisit it. For example it may “remember” some of the searches you have done on our website. In this case a permanent cookie remains on your computer so that you do not have to be asked when you visit our website. Permanent cookies last for a predetermined period, unless they are deleted. Some of the cookies may be placed by our partners to help us manage our online advertising. These cookies give us the opportunity to learn which advertisements bring visitors to our website and help us manage our advertising costs, using only advertisements and websites that are proven Effective. The information we collect and share is anonymous and does not identify you. They do not contain your name, address, phone number or email address. Similarly, we use Google analytics to keep track of how popular our website is and to record its visitors’ trends over time, for example, which websites users visit.
Information we collect by automated means
When you visit this page, we collect specific information by automated means, using technologies such as cookies, Web server logs, and Web beacons.
We may use third-party web Analytics services on this page and its applications that manage these services and use technologies such as cookies, Web server logs and Web beacons to help us analyse how Visitors use the page. The information collected through these means (including the IP address) is disclosed to these service providers, who use the information to evaluate the use of the website.
Security and confidentiality of personal data
Upper Travel has made considerable efforts to take all preventive measures to maintain the confidentiality and security of personal data and to prevent their distortion, damage, destruction, but also unauthorised possession by third parties. Technical and organisational security measures in place include cutting-edge technology. We also maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide from accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
However, the company cannot control the risk associated with the operation of the Internet and therefore draws your attention to the existence of potential risks related to its use and operation.
Your Rights and options
- Right to information and access: You have the right to have information and access to the data that concerns you.
- Right of rectification: you have the right to request the correction of your inaccurate data, which are kept in the context of this or the completion of any incomplete data.
- Right of deletion: you have the right to request deletion of your data, if this is provided under existing legislation.
- Right to restrict processing: you have the right to request the limitation of the processing of your data, if this is provided under existing legislation.
- Right to portability: you have the right to receive data relating to you in a specific form and to request that they be transferred to another controller, if this is provided for in the law for the processing in question.
- Right of objection: you have the right to object at any time to the processing of your data, within the limits provided for in the existing legislation.
In order to exercise any of your rights, as well as any information or clarification regarding them and the conditions of their exercise, you should contact Upper Travel a in the electronic Address email@example.com. Our representatives, will provide you with any further information and guidance on the steps you need to take.
Furthermore, on the basis of existing legislation, you have the right, if you consider that the Law on the protection of your data is violated, to complain before the competent Data Protection Authority (for Greece, Data Protection Authority Personal -ΑΠΔΠΧ, 1 Kifisias Ave. – 115 23 – Athens, Tel. 210 6475600) and submit a complaint.