Learn how to become a Top-Ranked and Top-Rated Travel Business. (2 min read)
If you run a travel company, you know how important reviews are. It is extremely important to make sure you’re getting as many 5/5 reviews from your travelers. At UPPER, we believe that travel companies should pay attention on the following six factors that can guarantee a five-star review from your travelers and partners.
1. Set realistic expectations and standards
- Promise things that you can deliver
- Provide detailed description and info as possible
- Better to under-promise and over-deliver than to disappoint
2. Commitment to excellence
- Contactable 24/7
- Be customer-centric
- “One Team” company – ready to rectify problems
3. Communication is key
- Ask your travelers what they really need
- Always welcome special requests
- Promote Diversity, Equity and Inclusion
4. Facilities, Amenities and Services
- Manage every Service as a single Project
- Ensure you have everything your travelers may need readily available
- Add your unique touches and make your travelers feel special
5. Create a unique experience from start to finish
- Offer unforgettable experiences and operate them on passion
- Ensure that travelers get back home with some “pinch me now” travel stories to tell
- Remember that ground transportation experience (e.g. an Airport Transfer) is the first and the last impression of a traveler when arrives and discovers a new destination
6. Review travelers and reply to traveler reviews
- Be happy to do that
- Give positive and personalized review (privately or publicly)
- Inspire customer loyalty
Implementing either all or some of these tips you will get the opportunity to receive 5 star reviews from your customers and business partners.
Welcome to Upper: A premium private transfer & tours agency in Athens; committed to excellence; operating on passion.
Blending flexibility and customization, with discretion, professionalism and the latest luxury vehicles, Upper sets the benchmark for travelling in style and comfort. With a view of enabling our guests to live the good life, at Upper, we offer a comprehensive range of private, luxury, small group transfers and tours.
BOOK NOW your private Tour or Transfer – discover Athens and beyond – and feel the Upper Experience.
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Arrive | Discover | Feel | Enjoy