Learn how to become a Top-Ranked and Top-Rated Travel Business. (2 min read)
If you run a travel company, you know how important reviews are. It is extremely important to make sure you’re getting as many 5/5 reviews from your travelers. At UPPER, we believe that travel companies should pay attention on the following six factors that can guarantee a five-star review from your travelers and partners.
1. Set realistic expectations and standards
- Promise things that you can deliver
- Provide detailed description and info as possible
- Better to under-promise and over-deliver than to disappoint
2. Commitment to excellence
3. Communication is key
- Ask your travelers what they really need
- Always welcome special requests
- Promote Diversity, Equity and Inclusion
4. Facilities, Amenities and Services
- Manage every Service as a single Project
- Ensure you have everything your travelers may need readily available
- Add your unique touches and make your travelers feel special
5. Create a unique experience from start to finish
- Offer unforgettable experiences and operate them on passion
- Ensure that travelers get back home with some “pinch me now” travel stories to tell
- Remember that ground transportation experience (e.g. an Airport Transfer) is the first and the last impression of a traveler when arrives and discovers a new destination
6. Review travelers and reply to traveler reviews
- Be happy to do that
- Give positive and personalized review (privately or publicly)
- Inspire customer loyalty
Implementing either all or some of these tips you will get the opportunity to receive 5 star reviews from your customers and business partners.
Blending flexibility and customization, with discretion, professionalism and the latest luxury vehicles, Upper sets the benchmark for travelling in style and comfort. With a view of enabling our guests to live the good life, at Upper, we offer a comprehensive range of private, luxury, small group transfers and tours.
BOOK NOW your private Tour or Transfer – discover Athens and beyond – and feel the Upper Experience.
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